How do I order?
It's easy to order uniforms
for your school. Every custyomer of PSW has a personalised order
form that outlines all of the garments you order from us, including
the garment colour, print size and print colour (if applicable)
and available sizes. You simply fill in the boxes with the quantities
you require and fax or email it to us. We will then forward the
garments to you.
If you don't have a customised order form, or have misplaced it, ask
your Account Manager to fax you one right away! You can even order here
via our website. Click here for further information.
N.B. Since your order form is the only way of knowing what you require, it is essential that you always ensure that the styles and colours listed are correct.
Your order form will be updated and
forwarded to you each time there is a change to your
uniform. Please ensure you discard outdated copies.
(Any revision date is on the top left-hand corner of
the form). If you have any special delivery requirements,
please tell us when you order.
Refunds and Exchanges
All merchandise must include
the order number, your name, address and daytime phone number in
order to be processed properly. Requests for exchanges must be made
within 90 days of receipt of merchandise. Refund requests will not
be processed without a receipt. Exchanges and returns must be unworn,
unwashed, unaltered and must have all original tags attached.
What Happned If I Have A Garment To Return?
A ‘return' garment can fit into various categories. First, please determine which one applies to you:
Garment needs to be repaired; or
Garment needs to be replaced as -
it is faulty beyond repair and it is new;
it is faulty beyond repair and has been worn;
you have not received what you ordered
If the garment is new (unworn and unwashed), please advise your representative. If the garment has been worn, please return it to your representative so that it can be examined prior to a decision being made. (Refer to the ‘Clothing Guarantee').
In most instances, we will gladly make the necessary repairs and return the garment to you. If the garment has been worn, please ensure it has been washed prior to being returned in accordance with health regulations.
Your Account Manager will quote you a ‘Returns Authorisation Number' which you need to write on the outside of the parcel in order for us to process the garment. You may then return the garment to us according to the instructions your Account Manager will give you.
We cannot accept returns if the garment has been damaged as a result of another party handling the garment (i.e. your own screen-printer or embroiderer). This also includes if the damage to the garment is caused by a foreign substance such as bleach, chlorine, incorrect care techniques, if the damage is the result of the child wearing the garment (e.g. caught and torn on wire, or excessive strain on seams/ribs/studs) etc.
On occasions you may wish to return un-printed garments to us because you have over-stocked. This is possible provided the garments were recently ordered and are in original condition (i.e. no change in fabric or design has occurred since you ordered). A 10% ‘re-stocking' charge applies.
PSW welcomes Visa, MasterCard
and American Express. If you wish to pay by cheque, you may print
the order form and mail it to us. We do not accept personal cheques.
GST will be charged in accordance with all Federal tax laws.
We process orders daily
so we are able to ship orders as quickly as possible. We may partially
ship your order if most of the items are available. The remainder
of your order will be shipped as soon as more merchandise is available,
at no extra charge. Orders take an average of 3-10 business days
to deliver for most stockline items, depending on destination.
“Postage and Handling” is the fee charged by the company that delivers your parcel from our warehouse to your door. Prices vary depending on the weight, size of the parcel and the distance it must travel. For standard orders, freight is a maximum of $10.00 per order regardless of how many parcels or where you live. An ‘Urgent' order delivery may be charged at $25.
Want to test our quality
for yourself? No Problem, we are more than happy to send out samples
for your approval. Give us a call and we will gladly send you a
sample of any of our products. This way you can inspect the colour,
material, size and quality making sure that the product is exactly
what you want. This is a free service and all we ask is that you
return any samples in good condition within 28 days. It's that simple.
To request a sample, please
call 03 9768 0333 or 1800 337 396 (outside Melbourne ) you can also email firstname.lastname@example.org - or click here to complete our enquiry form.
The telephone representative
for your school is available to answer any questions. You should
ask for this person each time you have a query regarding your order,
prices, order forms, styles available in stock and any other questions
you may have.
Phone lines are open 8.30am
to 5.00pm Monday to Friday, however our telephone system has a ‘Voice-Mail'
facility which means that you can record a message for a person anytime
you like and they will receive it as soon as they reach their phone. Fax lines are open 24 hours, 7 days a week
and we can also provide you with an email facility where messages and
orders can also be sent at any time.
Printing & Embroidery
way to truly wear personalise your garment than by having your school, company
or club logo printed on to it. At PSW we can print or embroider almost any product. For more information click