Ordering

How Do I Order ?

It's easy to order uniforms for your school. Every customer of PSW has a personalised order form that outlines all of the garments you order from us, including the garment colour, print size and print colour (if applicable) and available sizes. You simply fill in the boxes with the quantities you require and fax or email it to us. We will then forward the garments to you.

If you don't have a customised order form, or have misplaced it, ask your Account Manager to fax you one right away! You can even order here via our website. Click here for further information.

N.B. Since your order form is the only way of knowing what you require, it is essential that you always ensure that the styles and colours listed are correct.

Your order form will be updated and forwarded to you each time there is a change to your uniform. Please ensure you discard outdated copies. (Any revision date is on the top left-hand corner of the form). If you have any special delivery requirements, please tell us when you order.

Returns

Refunds and Exchanges

All merchandise must include the order number, your name, address and daytime phone number in order to be processed properly. Requests for exchanges must be made within 90 days of receipt of merchandise. Refund requests will not be processed without a receipt. Exchanges and returns must be unworn, unwashed, unaltered and must have all original tags attached.

What Happened If I Have A Garment To Return?

A ‘return' garment can fit into various categories. First, please determine which one applies to you:

• Garment needs to be repaired; or
• Garment needs to be replaced as -
  • it is faulty beyond repair and it is new;
  • it is faulty beyond repair and has been worn;
  • you have not received what you ordered

If the garment is new (unworn and unwashed), please advise your representative. If the garment has been worn, please return it to your representative so that it can be examined prior to a decision being made. (Refer to the ‘Clothing Guarantee').

In most instances, we will gladly make the necessary repairs and return the garment to you. If the garment has been worn, please ensure it has been washed prior to being returned in accordance with health regulations.

Your Account Manager will quote you a ‘Returns Authorisation Number' which you need to write on the outside of the parcel in order for us to process the garment. You may then return the garment to us according to the instructions your Account Manager will give you.

We cannot accept returns if the garment has been damaged as a result of another party handling the garment (i.e. your own screen-printer or embroiderer). This also includes if the damage to the garment is caused by a foreign substance such as bleach, chlorine, incorrect care techniques, if the damage is the result of the child wearing the garment (e.g. caught and torn on wire, or excessive strain on seams/ribs/studs) etc.

On occasions you may wish to return un-printed garments to us because you have over-stocked. This is possible provided the garments were recently ordered and are in original condition (i.e. no change in fabric or design has occurred since you ordered). A 10% ‘re-stocking' charge applies.

Payment

PSW welcomes Visa and MasterCard. If you wish to pay by cheque, you may print the order form and mail it to us. We do not accept personal cheques. GST will be charged in accordance with all Federal tax laws.

Delivery

We process orders daily so we are able to ship orders as quickly as possible. We may partially ship your order if most of the items are available. The remainder of your order will be shipped as soon as more merchandise is available, at no extra charge. Orders take an average of 3-10 business days to deliver for most stockline items, depending on destination.

“Postage and Handling” is the fee charged by the company that delivers your parcel from our warehouse to your door. Prices vary depending on the weight, size of the parcel and the distance it must travel. For standard orders, freight is a maximum of $10.00 per order regardless of how many parcels or where you live. An ‘Urgent' order delivery may be charged at $25.

Samples

Want to test our quality for yourself? No Problem, we are more than happy to send out samples for your approval. Give us a call and we will gladly send you a sample of any of our products. This way you can inspect the colour, material, size and quality making sure that the product is exactly what you want. This is a free service and all we ask is that you return any samples in good condition within 28 days. It's that simple.

To request a sample, please call (03) 9581-3333 or 1800 337 396 (outside Melbourne ) you can also email sales@psw.com.au - or click here to complete our enquiry form

Queries

The telephone representative for your school is available to answer any questions. You should ask for this person each time you have a query regarding your order, prices, order forms, styles available in stock and any other questions you may have.

Office Hours

Phone lines are open 8.30am to 5.00pm Monday to Friday, however our telephone system has a ‘Voice-Mail' facility which means that you can record a message for a person anytime you like and they will receive it as soon as they reach their phone. We generally close for 3 weeks during the Christmas/New Year period – during your school holidays. Fax lines are open 24 hours, 7 days a week and we can also provide you with an email facility where messages and orders can also be sent at any time.

Printing & Embroidery